Hi, Thanks for booking your repair with Fix My Broken Mac So what happens now?

Important information about shipping insurance: If you selected no to the optional shipping insurance on the booking page, you will only be covered up to a maximum of £50 for the loss or damage of your device while in transit to us. We strongly recommend you pay for the additional insurance.

If you booked an appointment 

If you booked an appointment, and are bringing the machine to us, you can ignore the rest of this email.

If you requested a box

If you requested that we send you a box, we do that straight away. If you filled the form in before 3PM, you should get the box tomorrow, if not, you will get it the day after. Please let us know when you receive the box. Once you’ve told us the box has arrived, we will then arrange collection via Interlink. Interlink will contact you via email and/or text to give you collection instructions. There is no label to print, the driver will put a barcode on your box and the label will be printed at the depot

If you already have your own box

If not using the original box, please make sure it is securely packaged with plenty of bubble wrap. See our packing tips for more info. For iMacs we strongly recommend using the original box. If you don’t have an original box, please pay for our box service. Let us know when it is ready for collection and we will arrange for Interlink to collect. Please note that our free shipping service does not include insurance, if you wish to insure your package please let us know and we will arrange this at a small charge.

The courier has collected it, now what happens?

We will endeavour to diagnose your Mac within 3 working days of it arriving at our workshop. we will give you an estimate of cost, and will wait for your authorisation to proceed with the repair. If you are happy to proceed, we will issue an invoice for the cost of the repair prior to shipping it back to you. Once payment is received, we will ship your Mac back to your designated return address. If you choose not to proceed, we will return your machine to you and invoice you £30 plus the shipping shipping insurance costs, and return the machine to you.

Thanks again for choosing MacAssist, we will have your Mac back up and running, and as good as new before you know it. If you have any problems or queries, please mail repairs@macassist.co.uk or call 0121 318 9555

Will & the team

Useful Packaging Tips 

Use a rigid box with flaps intact.

Choose the size of the box according to its content. Under-filled boxes are likely to collapse, overloaded ones may burst.

Always use high quality materials for your package. Consider strength, cushioning, and durability. Choose boxes made of corrugated cardboard, with good quality outer liners.

Wrap all items separately.

Put goods in the centre of a package ensuring they do not touch the sides. Your item should be well cushioned on all sides. Make use of cushioning materials, to prevent the contents from moving. Use strapping, when suitable, as a good way to seal and secure your box. Use strong tape designed for shipping if strapping is not available.

When re-using a box remove all old labels including any old hazardous material indicators. Use ‘arrow-up’ labels for non-solid materials. Repack your items properly. Many goods are sold in the original manufacturers packaging which may not be suitable for carriage.

To reduce the risk of shock damage and movement inside the package, we recommend you use one or a combination of one of the following types of packing material: Loose fill packing, eg., polystyrene chips Expanded polystyrene foam Polystyrene sheets or blocks Bubble wrap Foam rubber Geber Screwed up newspaper or any other similar item Please be aware that all packaging material sent with the machine will be disposed off and recycled on the day of arrival.